• You’re oriented to solving business problems – you focus on the business.  You don’t sell programs; you uncover needs and provide targeted solutions.  John Noonan, Sears Roebuck

  • You tell the truth even in tough situations.  You make my boss and I look good.  You’re a true partner – you don’t put yourself above us.  Terri Conway, Enesco Corp.

  • You bring connectedness, empathy, passion and joy.  A willingness to really become part of the organization.  Your depth and breadth of knowledge and experience is superior to others. You provide a sounding board that I respect. And I can absolutely count on you to follow through.  You do nothing half way. Barbara Heller, Elk Grove Park District  

  • Over seven years of association, I have not known a more dependable, well-organized or knowledgeable consultant.  You're able to focus on details and see the big picture. You have a proven track record in idea generation, project design and implementation.  Ivory Pulley, Galileo International

Coaching:

  • You quickly establish trust with senior executives.  I can count on you to work with execs consistently with how I work with them.  John Noonan, Sears Roebuck.

  • You give executives clear penetrating feedback when they need it.  Your analysis of recurring patterns on the executive team helped the CEO make quick, time-critical decisions. Terri Conway, Enesco Corp.

  • I feel like we’re deeply in synch.  It gives me someone to talk to, helps to reinforce the culture change that we’re making. Barbara Heller, Elk Grove Park District

  • Thank you for your invaluable leadership coaching.  It was very effective and directly implementible.  In the course of a frantic day, I would be wary of carving out time for our session.  However, after each session I felt a tremendous surge of energy from having worked with you to systematically address each issue and think about problems from a larger, more integrated perspective.  Carla Johnson, Chicago Tribune

 

 

 

Group Facilitation:

  • I've been consistently impressed with your ability to coach employees and managers at all levels; your talent in transferring skills and building internal capabilities; your deep knowledge and experience in teambuilding, facilitation, and executive development.  Terri Seely, Bank of America

  • You got the Executive Team to focus on the same problems so that each one didn’t go off in his own direction.  Terri Conway, Enesco Corp.

  • You facilitate well – you’ve been around long enough to see things coming.  You plan, organize, and create great support materials to boot!  John Noonan, Sears Roebuck.  

  • You designed and facilitated a Consulting Skills Program for the Leadership Development Center (the program included instruction and practice in coaching skills).  Participants rated the program highly for its immediate applicability to their internal consulting projects.  As a result, the company decided to offer the program on an on-going basis.  John Noonan, while serving Commonwealth Edison

 

 

 

Organizations:

  • You’re oriented to solving business problems – you focus on the business.  You don’t sell programs; you uncover needs and provide targeted solutions.  John Noonan, Sears Roebuck.

  • You help HR people to understand that productivity isn’t just about “being nice” or salary administration.   You help HR departments transform themselves into true business partners. Terri Conway, Enesco Corp.

  • You helped us understand that the way we behave now is rooted in where we’ve been.  We’re more self-aware and as a result, things are really different.  With your help, we have created a new customer-focused culture. Barbara Heller, Elk Grove Park District  

  • Over the course of an eight-month reengineering initiative, you partnered with our internal staff and coached senior project managers in organizational and work design, team building, and facilitation. You helped us develop tools and templates, executive proposals, and interventions to manage the change process.  You built a lasting relationship with us and always show us at our best.  Terri Seely, Bank of America

 

 

 

Conflict Resolution:

  • In your sessions with the Executive Team everybody got real.  You got people to own up to how they contribute to recurring patterns.  Terri Conway, Enesco Corp.  

  • You helped us get “undiscussables” on the table.  At the same time you bring great warmth and you’re easy to talk to.  You’ve helped us to move this culture forward. Barbara Heller, Elk Grove Park District

  • You have helped me solve some politically and racially sensitive problems.  You have shown a clear grasp of the situation and have helped me come to practical resolutions.  Ivory Pulley, Galileo International

Copyright © 2001 Toni R. Hupp