What is it?

Conflict resolution provides a “safe container” for dealing with blind spots, conflict, and issues that seem to be stuck or undiscussible. This can result in:

  • A deeper, more comprehensive understanding of contributing factors and repeating patterns that “hold you hostage.”

  • Less second-guessing, more straight talk, better relationships.

  • A release of energy previously tied up in distress and distraction.

  • Increased learning and quality of work life.


How may we help you?

Conflict resolution can help:

  • When the leadership team can't get on the same page

  • When an elected board would rather micro-manage administrative details than set policy

  • When the "young turks" and the "old-time standard bearers" seem locked in a power struggle

  • When people fall into "broken record" patterns (such as pursuing and distancing, conflict and cutoff, over-functioning and under-functioning)

  • When decision makers spend a lot of time strategizing how to deal with a “problem person” or creating “work arounds” (reassignments, reorganizations, etc.) so that key players won’t have to deal with their differences


What does it involve?

  1. Establish a “safe container”:  Identify the key players, their interests, and apparent obstacles.  Confirm that all players consider the go-between or mediator trust-worthy and neutral.  Establish ground rules

  2. Pre-meeting Diagnosis: Gather information about each player’s “prouds, sorries, hopes, and fears.” Map out the factors and repeating patterns that seem to be contributing. 

  3. Dialogue: Feedback findings. Ask players to tell their stories and add their interpretations to the findings.  Ask each contributor to try to identify what really matters to the others (their interests).

  4. Negotiation and action planning: Generate ideas to address interests.  Reach agreement on solutions and next steps so that:

  • Each side gets at least some of what really matters to him/her.

  • People can go forward without anxiety or fear of reprisal.

  1. Confirmation and closure: Put commitments in writing without blame or conditions.  Make sure each person walks away with the same understanding of what they’ve agreed to do. Plan follow-up.


Conflict Resolution Services That We Provide:

  • Data Feedback: Interviews of multiple stakeholders about the challenge. Analysis and feedback of findings. Facilitated review, mutual discovery, and action planning.  

  • Mediation: Establishing a “safe container.” Creating dialogue. Guiding principled negotiation and conflict resolution.

What our clients say about our conflict resolution work

Case example of conflict resolution


Conflict Resolution Resources:


Contact Information:

email:  toni@organizationsbydesign.com
Phone: 630 393-0853
Fax:     630 393-4854

Copyright © 2001 Toni R. Hupp